Game and chat rules

In short

If you would rather not read it all — here is the whole thing in one line.

• Behave as you would at a table with strangers: arguing is fine, humiliating is not.

1. Talking to each other

• No swearing or insults — not at other players, not at the team, not «in general». Messages with abusive language are blocked automatically.
• No harassment: attacks on someone's person, nationality, faith, gender, age or looks mean a ban without warning.
• No threats or calls to violence, not even as a joke.
• Arguing about balance, a class or a team decision is fine. Arguing in the form of «you are all idiots» is not.
• Do not write IN FULL CAPS: long all-caps messages count as shouting and are not published.

Chat and conversation

For every chat in the game — World, Trade, guild, party, private messages — and for the Companion. Moderators refer to this section.

• Respect: arguing is fine, humiliating is not. No insults towards players, moderators or the team.
• No swearing, including dodging the filter (swapped letters, spaces, Latin letters).
• No harassment: do not hound a player or call on others to “punish” them; no offensive talk about nationality, religion, gender, age or looks.
• No threats — not even “as a joke”.
• No spam or flooding: the same message again and again, lines of emoji, caps lock, “bump” every half a minute.
• No advertising: other games, channels, sites, referral links, selling for real money.
• No scams: do not pose as the Game Master or a moderator, do not ask for passwords or codes, do not promise to “double your gold”, do not cheat in deals.
• No other people’s personal data: real names, phone numbers, addresses, photos, other people’s messages.
• No politics, no 18+ content and no topics that are bound to start fights.
• Trade is for deals, World is for talking. Posting the same sale ad in World over and over is flooding.
• Hero and guild names — no swearing, insults, advertising or names that look like “Game Master”, “Moderator” or “Administration”.
• You can write in World in any language — the chat has a translator.

Chat moderators

• Moderators are players whom the Game Master trusts with keeping order in the public chats. They have a “⚖ MOD” badge by their name; trusted ones have “⚖ Warden” (Warden of Order).
• Measures follow the table of measures (below): a remark or a warning letter, deleting a message, a ban on posting in public chats for up to 24 hours. The period depends on the violation and on whether it is the first time, a repeat or systematic. Every action comes with a reason.
• While a ban lasts you can still read the chat; private messages to the Game Master and “Need help” always work.
• A moderator cannot block an account or punish inside the game — only the Game Master decides that. The Game Master sees every moderator action and can undo it.
• A moderator does not judge arguments they take part in, and does not see your private messages, purchases or mail.
• Disagree with a decision, or a moderator acted unfairly? Use “Need help” in the game → “Complaint about a moderator”, or write to support@zarhold.com. No need to argue with a moderator in World.

The Zarhold team: who holds which role, and the moderator handbook

Table of measures

The moderator picks the violation — the period is filled in by the step (first time / repeat / systematic). A “repeat” is the same violation within 7 days.

• A posting ban applies to the public chats; you can still read the chat, and private messages to the Game Master and “Need help” always work. Only the Game Master can block an account.

2. The forum

• One topic, one question. Duplicates and the same message posted across sections are removed.
• No more than three links per message. More than that is a link dump, not an argument.
• Advertising other projects, selling accounts and trading currency for real money are forbidden.
• The title must say what the topic is about. «Help!!!» and «urgent» are not titles.
• Never post other people's private data: no messages, no email, no real names.

3. In the game

• One person — one account in battle; playing from two windows in the arena and battlegrounds is not allowed.
• Helper programs, auto-clickers and bots are forbidden.
• Using game bugs for gain is a violation. Found a bug — tell us, it is appreciated.
• Fixed fights and throwing rating are forbidden.
• Selling, buying and handing over accounts, and selling gold or items for real money, are forbidden.

4. What the automatic check does

The server checks some of these rules itself, before publishing. It does not read meaning — it catches the obvious.

• Abusive language — matched by word roots, including letters swapped for digits or Latin lookalikes.
• More than three links in one message.
• A long message written entirely in capitals.
• A random string of characters.
• A repeat of your own previous message.
• Posting too fast: no more than ten new topics and thirty replies in five minutes.

5. What happens if you break the rules

• First time — the message is not published, you see why and can rewrite it.
• Again — a warning from the team.
• Persistently — a forum posting ban, then an account block.
• Cheating in game — bots, match fixing, abusing bugs for profit — can mean an immediate ban with no warning.

6. If you were treated unfairly

• “Need help” in the game (the “Complaint about a moderator” option is there too) or support@zarhold.com.
• Do not answer a rule-breaker in kind — both of you will be punished.
• We answer every email. A request through “Need help” arrives fastest, together with your hero’s details.

Rules can change — we announce it in the news. Legal documents (terms of use, data processing) live separately and open from the game's title screen.