Privacy Policy

1. General Provisions

1.1. This Privacy Policy (the "Policy") governs the processing and protection of information that the User provides while using the online game "Zarhold", available at zarhold.com, including its subdomains and API (the "Game").

1.2. By using the Game, the User confirms acceptance of this Policy. If the User does not agree with its terms, the User must stop using the Game.

2. Collection of Information

2.1. The Game may collect the following types of data:

• account identifiers (login, e-mail address, internal ID, in-game character names);
• technical information (IP address, data about the browser, device, and operating system);
• game progress and history of interactions with the Game (characters, achievements, items, battle results, in-game chat messages, including private messages between players);
• information about completed purchases (fact, date, and contents of the purchase — without payment-card data).

2.2. The Game does not require the User to provide passport data, documents, photographs, or any other personal information beyond the minimum necessary for registration and account operation.

2.3. The User's password is stored only in irreversibly encrypted form (hash).

2.4. The Game uses cookies and the browser's local storage (localStorage) to keep the sign-in session and local game settings.

3. Use of Information

3.1. The Game uses the collected information solely for:

• providing game functionality (saving progress, matchmaking, leaderboards);
• communicating with the User (including notifications and support);
• processing and accounting for payments for digital goods (e.g. the Battle Pass);
• ensuring fair play (countering fraud and rule violations);
• analysing and improving the Game.

3.2. In-game chat messages, including private messages between players, are stored and may be reviewed by the Administration to handle complaints, for moderation and to counter fraud. Private messages are not shown to other Users.

4. Disclosure to Third Parties

4.1. The Administration does not share collected data with third parties, except:

• when required by law;
• when necessary to fulfil obligations to the User — in particular, when processing payments through the payment provider (the provider receives only the information necessary to process the payment);
• when the User has given consent.

4.2. Payment-card data is processed exclusively by the payment provider; the Administration has no access to it and does not store it.

4.3. Only game data is displayed publicly in the Game: character names, levels, achievements, leaderboard positions, and messages the User sends to the public chat.

5. Data Storage and Protection

5.1. Data is stored for the lifetime of the account and for the period necessary to achieve the purposes of processing, after which it is deleted or anonymised.

5.2. The Administration takes reasonable technical measures to protect data (connection encryption, access restriction, backups) but does not guarantee the absolute security of information transmitted over the internet.

5.3. The User may request deletion of their account and the data associated with it by contacting support (Section 8).

6. Disclaimer

6.1. The User understands and agrees that transmitting information over the internet always involves risk.

6.2. The Administration is not liable for the loss, theft, or disclosure of data caused by third parties or by the User (including cases where the User shares their credentials with others).

7. Changes to the Policy

7.1. The Administration may change the terms of this Policy without prior notice.

7.2. The current revision of the Policy is always available on this page. Continued use of the Game after changes are made constitutes the User's acceptance of the new revision of the Policy.

8. Contact Information

8.1. For any questions related to data processing, the User may contact the Administration by e-mail at support@zarhold.com or via in-game support.